Shipping policy
Order Processing and Fulfillment
At Healthier Comforts, our fulfillment operations are highly automated to ensure you receive your premium ingredients as quickly as possible. Once an order is submitted at checkout, it is immediately routed to our fulfillment network for processing and packing.
Our fulfillment facilities process orders seven days a week. However, our customer support team members are only available Monday through Friday.
Order Cancellations and Modifications
Because our system routes orders to the warehouse immediately upon checkout, we are generally unable to cancel, intercept, or modify orders once they are placed.
While our team members will do everything possible to accommodate a cancellation request sent to support@healthiercomforts.com, please understand that we cannot guarantee a cancellation or modification, regardless of how quickly you contact us after placing the order. It is the sole responsibility of the customer to verify all items and shipping details before completing checkout.
Order Accuracy and Customer Liability
Customers must ensure that all shipping information is 100% accurate at the time of checkout.
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Verification: Please verify that browser "autofill" features have not entered a billing address into the shipping address field, or applied an outdated address.
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Liability: Healthier Comforts is not responsible for orders delivered to an incorrect address provided by the customer. We do not provide refunds or free replacements for packages shipped to incorrect addresses.
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Lost/Unreturned Shipments: Packages delivered to an incorrect address are rarely returned to us. If a package is lost due to an address error on the customer's part, the customer assumes all risk of loss.
Shipping Rates and Delivery Timelines
We offer straightforward shipping tiers. Please note that transit times are estimates provided by the carrier and begin after the order has been processed by our facility.
| Shipping Method | Order Value | Estimated Transit Time | Cost |
|---|---|---|---|
| Standard | Under $30.00 | 3-5 Business Days | $4.99 |
| Standard | $30.00 and up | 3-5 Business Days | FREE |
| Express | Under $75.00 | 1-2 Business Days | $12.99 |
| Express | $75.00 and up | 1-2 Business Days | FREE |
| Amazon Prime | All Orders | Varies by Amazon | FREE |
Order Tracking
Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for the tracking information to update within the carrier’s system.